Froot Loops, Corn Pops, and the Wal-Mart Self Check-Out Lane

I was in the self check-out at Wal-Mart the other day — purchasing, among other items, some 2 for $5.00 cereal (Corn Pops and Froot Loops — very big in our household among teen boys). The scanner got the Froot Loops and charged me $2.50, but did not get the $2.50 for the Corn Pops. However, it allowed me to put both cereal boxes in the bags without setting off the usual. “UNEXPECTED ITEM IN CHECK-OUT AREA, DEVELOPING FELON IN LINE” loud voice that erupts when you bag but don’t scan.

I was in such a hurry but the ethics profession does have this occupational hazard of hanging heavy over daily life. I went to the self check-out supervisor to ante up the $2.50. She responded, “These machines don’t make that kind of mistake.” We studied the receipt together. She eventually agreed that noble machine had made a mistake; there were indeed errant Corn Pops in my bags. I paid, and she said, “Do you know this is the first time I have seen anyone be honest in here?” In one small corner of the world, the self-check-out lane at a Mesa, AZ Wal-Mart, the two of us felt better about that world.

About mmjdiary

Professor Marianne Jennings is an emeritus professor of legal and ethical studies from the W.P. Carey School of Business at Arizona State University, retiring in 2011 after 35 years of teaching undergraduate and graduate courses in ethics and the legal environment of business. During her tenure at ASU, she served as director of the Joan and David Lincoln Center for Applied Ethics from 1995-1999. In 2006, she was appointed faculty director for the W.P. Carey Executive MBA Program. She has done consulting work for businesses and professional groups including AICPA, Boeing, Dial Corporation, Edward Jones, Mattel, Motorola, CFA Institute, Southern California Edison, the Institute of Internal Auditors, AIMR, DuPont, AES, Blue Cross Blue Shield, Motorola, Hy-Vee Foods, IBM, Bell Helicopter, Amgen, Raytheon, and VIAD. The sixth edition of her textbook, Case Studies in Business Ethics, was published in February 2011. The ninth edition of her textbook, Business: lts Legal, Ethical and Global Environment was published in January 2011. The 23rd edition of her book, Business Law: Principles and Cases, will be published in January 2013. The tenth edition of her book, Real Estate Law, will also be published in January 2013. Her book, A Business Tale: A Story of Ethics, Choices, Success, and a Very Large Rabbit, a fable about business ethics, was chosen by Library Journal in 2004 as its business book of the year. A Business Tale was also a finalist for two other literary awards for 2004. In 2000 her book on corporate governance was published by the New York Times MBA Pocket Series. Her book on long-term success, Building a Business Through Good Times and Bad: Lessons from Fifteen Companies, Each With a Century of Dividends, was published in October 2002 and has been used by Booz, Allen, Hamilton for its work on business longevity. Her latest book, The Seven Signs of Ethical Collapse was published by St. Martin’s Press in July 2006 and has been a finalist for two book awards. Her weekly columns are syndicated around the country, and her work has appeared in the Wall Street Journal, the Chicago Tribune, the New York Times, Washington Post, and the Reader's Digest. A collection of her essays, Nobody Fixes Real Carrot Sticks Anymore, first published in 1994 is still being published. She has been a commentator on business issues on All Things Considered for National Public Radio. She has served on four boards of directors, including Arizona Public Service (1987-2000), Zealous Capital Corporation, and the Center for Children with Chronic Illness and Disability at the University of Minnesota. She was appointed to the board of advisors for the Institute of Nuclear Power Operators in 2004 and served on the board of trustees for Think Arizona, a public policy think tank. She has appeared on CNBC, CBS This Morning, the Today Show, and CBS Evening News. In 2010 she was named one of the Top 100 Thought Leaders in Business Ethics by Trust Across America. Her books have been translated into four different languages. She received the British Emerald award for authoring one of their top 50 articles in management publications, chosen from over 15,000 articles. Personal: Married since 1976 to Terry H. Jennings, Maricopa County Attorney’s Office Deputy County Attorney; five children: Sarah, Sam, and John, and the late Claire and Hannah Jennings.
This entry was posted in Ethical Dilemmas. Bookmark the permalink.

One Response to Froot Loops, Corn Pops, and the Wal-Mart Self Check-Out Lane

  1. ArizonaGrandma says:

    Isn’t it amazing to see the looks on customer service clerk’s faces when you bring them an item that was not paid for and made it out to your car? I also remember one time when I bought a vacuum from Sears and when we got it home, it was the more expensive vacuum. We returned it the next day and the clerk couldn’t figure out why we returned it for the one we actually paid for. He said that no one would have known. Our answer—we would have! What type of example would we have been setting for our children?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.