The late Sergio Marchionne, former CEO of Chrysler. Mr. Marchionne was explaining to a Wall Street Journal reporter in 2010 why their interview was being interrupted for updates on a door-latch issue on a new version of the Chrysler Dodge Charger.
Mr. Marchionne had learned the “sweat the small stuff lesson” from living through the Chrysler van issues, recall, tragic accidents, and litigation.
What is happening on the frontlines of a business now is what will cause the headlines 10 years from now, Making sure employee issues, concerns, and information are on the CEO’s desk is not a bad idea. RIP, Mr. Marchionne, who died suddenly last week following shoulder surgery.