“The very first thing” is to remove incentives.

Wells Fargo Head of community banking  on the bank’s plan to restore trust.  Do you think so?  Where was Ms. Mack, during her 32 years at the bank, when the incentives were put in place? Also, she may have to adjust her language on her 20-city “listening” tour.  Ms. Mack explained, “I do want team members to know that I want to know if there are situations not congruent” to what the bank thinks is acceptable.  Say what?  Ms. Mack first needs the bank to develop a list of what is NOT acceptable behavior that she gleans from the listening tour.  It’s not what the bank thinks is acceptable — the bank is in the hot seat because it either did not know what is acceptable or did not know or want to know what was going on because of the risk of having to put the skids on unacceptable, i.e., non-congruent behaviors.   Talk to the frontline.  Find out how bad it was.  Set some “congruent” standards, but do it WITH employees.  A 20-city lecture tour is not going to fix what happened at Wells.

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“. . . it was like lions hunting zebras.”

Former Wells Fargo employee on how he and others worked to target the least resistant, i.e, college students with their first accounts, the elderly who could not remember, Mexican immigrants who could speak little English, and small business owners with several lines of credit.

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Jay Fishman, former CEO of Travelers, RIP

Mr. Fishman passed away — Lou Gehrig’s disease.  Mr. Fishman eschewed mortgage-backed securities as an investment vehicle for Travelers. His quote, “You just weren’t being paid enough to take that risk.” Travelers escaped the crunch as well as the AIG type of litigation. Before his death, he and his wife raised $20 million for centers around the country doing research into the disease and its treatments.  Once in awhile, we get a good business story.  May Mr. Fishman’s example live on.

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“I am running a business. I am a for-profit business.”

Heather Bresch, CEO of Mylan pharmaceutical (sellers of the price-increased EpiPen ($600)), and daughter of West Virginia Senator Joe Manchin.  Ms. Bresch is featured in a case study in Marianne M. Jennings. “Business Ethics: Case Studies and Readings” (Cengage 2014).  For those who have forgotten . . . In 2008, Ms. Bresch, upon being named COO, claimed that she had an MBA from West Virginia University.  The Pittsburgh Post-Gazette found that she was, in fact, short 22 credit hours. The dogged reporting also revealed a scandal at West Virginia University to create courses, grades, and a degree for her.  Her father was, after all, then Governor Joe Manchin.

When confronted by the press about the degree and all the doings, , Ms. Bresch explained that she would not release a transcript because her word was “better than a transcript.”  However, the reference to the degree was removed from her credentials, and an investigative panel issued a scathing report Continue reading

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The Unmanageable Conflict of Interest: Access is the Quid for the Quo

The Clinton Foundation is a fascinating study in conflicts of interest.  A conflict of interest is defined as a situation in which an individual is torn between two loyalties.  Let’s say an individual is secretary of state of, say, the United States, and also a founding member, board member, and grand poobah (First Lord of the Treasury, Lord Chief Justice, Commander-in-Chief, Lord High Admiral, etc., etc.) of a foundation that accepts donations from countries, crown princes, and assorted poobahs, dictators, and shady despots.  Let’s say further Continue reading

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Lots of “Unexpected Items in Bagging Area”: How Honest Are We in the Self-Serve Checkout?

In a multinational study of self-serve check-outs (Britain, Belgium, Netherlands, and the United States), the conclusion is that of the 6,000,000 items checked during the researcher’s observations (that’s 1,000,000 shopping trips researched), 850,000 (about 4%) were not scanned, i.e., the shoppers did not pay for the items.  Whether the non-scans were errors or intentional is an unknown because, well, the retailers did not want researchers confronting the shoppers (and pressing charges was out of the question).

According to the National Retail Federation, retailers reported losing $44 billion in 2015 to shoplifting, employee theft, fraud, and errors.  About $17 billion of the total was due to shoplifting.  Interviews with self-serve shoppers found Continue reading

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In the integrity department . . . Adele turns down the NFL

Adele, a singer so famous she has only one name (take that Taylor Swift), was asked by the NFL to be the half-time show at the Super Bowl.  She turned the NFL down, explaining at her Los Angeles concert, “Come on.  That show is not about music, and I don’t really — I can’t dance or anything like that.”  Oh, but can she write songs! And then sing them with the feeling of the poet that she is.  In this era of sell-outs, ’tis lovely to witness a stand that involves sacrifice.  In an industry where talent matters little if you Continue reading

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“If everyone told the truth, the stock market would never move.”

Iraj Parvizi, aka Fatty, aka the Mad Punter, testifying at a trial with his three co-defendants who were all  accused of running the biggest insider trading ring in the history of the United Kingdom.  Some additional treasures from the witness stand by Fatty, “You’re making out like I’m the only liar in the stock market,” and “When I was arrested, I was thinking, ‘Why isn’t every trader in the market being arrested? Where does insider trading start, where does it stop?'”   Parvizi added that he was an ‘incurable exaggerator.”  He explained to the prosecutor, “I’ll give you an example.  You are a very, very handsome man.”  The court room, including the jurors, burst into laughter. Parvizi was acquitted after a six-week trial.    It’s the new comedy defense to insider trading.

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When the Adults Steal From Kids’ Sports

Because they trust. Parents involved in youth sports tend to have social interaction as well.  Thereby, they commit the error of having no internal controls.  One person controls the funds, one person pays the bills, one person writes the checks, one person signs the checks, and before you know it, the money is gone.  And, the money is generally not taken for a good cause:  dog grooming, Walt Disney World vacations, weddings for their children, lingerie, NFL and MLB tickets, mulch, and retrieval of property from pawn shops.

They are getting caught, and in one case, the judge forced the embezzler of $200,000 from Kent Little League, to apologize in person to the 400 kids affected by the loss of 90% of the League’s money to the embezzler’s personal use of $60,000 of Little League money, including $500 to a hairdresser.  The tips for prevention: Continue reading

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The New York Senate’s Ethics Committee Has Not Met Since 2009: Chair Convicted

The New York State Senate’s Ethics Committee has been lying dormant since 2009. No meeting record exists since 2009.  The chair of the Committee, John L. Sampson, was convicted of embezzlement and obstruction of justice, with the prosecutor asking for an 87-month sentence. Oh, and he was suspended from the practice of law.

At the trial Dean G. Skelos, the former New York Senate majority leader, the Ethics Committee’s former chairman testified that the Ethics Committee had no authority to handle legislation.  Mr. Skelos was convicted on corruption charges.  Prosecutors could not determine which legislators took away the authority of the Ethics Committee. The chairman tried to hold public hearings, but was thwarted on that count as well. The chairman was then reassigned and the Ethics Committee lies fallow again.

You can’t make this stuff up.

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The U.S. Senate Declares Itself Ethically Clean

The Senate Ethics Committee reports the following:

  • For the ninth straight year, it has not imposed any disciplinary sanctions
  • Since 2007, the Committee has reviewed 613 allegations of wrongdoing and dismissed 90% of those allegations
  • Only 75 of the 613 allegations warranted a preliminary investigation
  • In its nine years of operation, the Committee has issued six letters to senators saying, “You should not have done that.” Continue reading
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Chipotle: First E.coli and Now a Cocaine Indictment for Its Marketing VP

You can’t make this stuff up.  Mark Crumpacker, Chipotle’s chief creative and development officer, was one of 18 alleged buyers indicted in a cocaine drug ring.  The charges are a misdemeanor offense, and Mr. Crumpacker has been put on leave.  However, a cocaine arrest can put a damper on things when the man charged has been working on rebuilding trust in the company following its bad run of  E.coli and other problems with food preparation safety.  Others indicted include a Fox Business Network producer. In other words, this was an alleged cocaine ring of successful professionals.  This stuff has a way of finding the headlines.

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“They are very unsophisticated– and anyone could ‘rape’ them.”

E-mail from Goldman executive in 2008 reflecting on the firm’s dealings with Libya’s sovereign-wealth fund.  Libya has filed suit against Goldman Sachs in the High Court of London, and the quote was one of many to emerge as the trial proceeds.  Another e-mail read, “You just delivered a pitch on structured leveraged loans to someone who lives in the middle of the desert with his camels.”

The allegations are that Goldman earned $222 million from the fund even as the fund lost money, and  Libya is asking for $1.2 billion in losses Continue reading

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“I don’t know what the answer is, but holy cow, do we have a problem.”

FBI Director James Comey in discussing rising crime rates in more than 40 cities.  In Chicago alone, murders were up 40% and shootings up 70%.  You have to put your faith in a guy who still says “holy cow.” This is one guileless guy. Holy cow, he worries and just faces facts.  What a unique combination in our era of power-hungry spinners.

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