Oh, how we love those dashboards!Â Run those surveys!Â Get those numbers!Â Show how well we are doing on â€œthe ethics thing.â€Â You would be foolish not to have the surveys, but those numbers may not be telling you what you need to know.
Â Add to those qualitative surveys this question:
Â Describe something that you did at work during the past year that still bothers you.
Â The Barometer has run this qualitative survey at a number of companies and in training sessions.Â The companiesâ€™ numbers on their dashboard surveys are terrific, but when those descriptions of what bothered employees came in, the response from managers was the same, â€œI canâ€™t believe this is going on at this company.â€
Â Something is lost in translation between those survey questions and employeesâ€™ decisions and actions.Â Use this little exercise to zero in on whatâ€™s actually happening.