An article in the New York Times on May 9, 2019 indicates the Boeing is aware that it needs to rebuild trust because its communications following the two crashes of the 737 Max 8 planes was poor. Boeing’s CEO, Dennis A Muilenberg, said, “We own it,” when referring to the crash. However, there has been no admission about the design issues. In other words, we own it, but it is someone else’s faults. The problem is the answer to the question: Why didn’t you warn the pilots? The explanation given is that pilots are expected to be able to handle the conditions.
Trust comes from transparency. And the transparency is just not there.